Terms & Conditions
Welcome to Rocket Service. These Terms & Conditions govern your use of our website and services provided by Galactic Command LLC dba Rocket Service ("Rocket Service," "we," "us," or "our").
By using our website, requesting service, scheduling an appointment, or otherwise interacting with Rocket Service, you agree to these Terms & Conditions.
Services
Rocket Service provides appliance repair, maintenance, diagnostic, installation, and related services.
Service availability may vary based on location, technician availability, appliance type, manufacturer, and other factors. Scheduling an appointment does not guarantee that a repair can be completed during the initial visit or that all required parts will be immediately available.
Scheduling and Appointments
Customers may request or schedule service by phone, through our website, or through an authorized online scheduling platform.
Appointment times and arrival windows are subject to technician availability, travel conditions, prior appointments, parts availability, and other circumstances. Rocket Service may contact customers regarding scheduling changes, appointment confirmations, service updates, or other matters related to a requested service.
Estimates and Repairs
Where applicable, customers will be provided with information regarding recommended repairs and associated charges before repair work is completed.
Additional issues discovered during service may require additional authorization, parts, labor, or a return visit.
SMS Messaging Terms
Rocket Service may offer customers the option to receive text messages related to appliance service they have requested.
Customers may opt in verbally during a phone conversation with a Rocket Service representative. SMS consent is optional and is not a condition of purchasing or receiving appliance repair services.
Customers who opt in may receive messages including:
Follow-up messages regarding a service request
Links to schedule or complete an appliance repair appointment
Appointment-related communications
Responses to customer service inquiries
Message frequency varies. For the service follow-up program, customers will generally receive one follow-up message related to the applicable service request, although additional messages may be exchanged if the customer replies or requests assistance.
Message and data rates may apply.
To stop receiving text messages from Rocket Service, reply STOP to any message. After opting out, you will no longer receive SMS messages from that messaging program unless you subsequently provide consent again.
For assistance, reply HELP to a message or contact Rocket Service at (904) 619-7394 or rocketapplianceservice@gmail.com.
Mobile information and SMS consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. Please review our Privacy Policy for additional information regarding how we collect, use, and protect customer information.
Customer Responsibilities
Customers are responsible for providing accurate contact, appliance, location, and service information.
Customers should provide reasonable access to the appliance and surrounding work area so that technicians can safely perform diagnostics or repairs.
Rocket Service may decline or discontinue work where conditions are unsafe or where performing the requested service could reasonably result in damage or injury.
Third-Party Services
Rocket Service may use third-party service providers and technology platforms to assist with scheduling, customer communications, payment processing, business operations, and service delivery.
These providers may receive information necessary to perform services on behalf of Rocket Service, subject to applicable privacy and contractual requirements.
Website Use
The information provided on this website is intended for general informational and service-related purposes.
You may not use the website for unlawful purposes, attempt to interfere with its operation, or use automated systems to access the website in a manner that could damage or disrupt its functionality.
Limitation of Liability
To the fullest extent permitted by applicable law, Rocket Service will not be liable for indirect, incidental, special, or consequential damages arising from use of our website or services.
Nothing in these Terms & Conditions is intended to limit rights or remedies that cannot legally be limited under applicable law.
Privacy
Your use of our website and services is also subject to our Privacy Policy:
https://www.rocketappliancejacksonville.com/privacy-policy
Changes to These Terms
Rocket Service may update these Terms & Conditions periodically. Updates will be posted on this page with a revised effective date.
Continued use of our website or services following an update constitutes acceptance of the revised terms to the extent permitted by applicable law.
Contact Us
If you have questions regarding these Terms & Conditions, please contact:
Rocket Service
Galactic Command LLC dba Rocket Service
411 Walnut Street, #16560
Green Cove Springs, FL 32043
Phone: (904) 619-7394
Email: rocketapplianceservice@gmail.com
Website: https://www.rocketappliancejacksonville.com/